Privacy Policy mio88 –
Personal Data Protection for Malaysian Players

This Privacy Policy ("Policy") is published by mio88 and describes our data protection practices regarding the collection, use, storage, disclosure, and deletion of personal data belonging to members and visitors of our platform.

This policy applies to all services offered by mio88, including the website at mio88.biz, mobile apps, online games, customer support services, and all our official communication channels. It also applies to all players residing in Malaysia who use our services.

Mio88 acts as Data Processor for the information you provide to us. This means we are fully accountable for ensuring your data is processed lawfully, fairly, and transparently in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).

Mio88 only collects data that is genuinely necessary to provide a safe and responsible service to Malaysian players. The following are the categories of data we collect:

Data You Provide Directly

Automatically Collected Data

• Log data: IP address, device type, operating system version, access time
• Usage data: games played, session duration, login frequency
• Cookie data: language preferences, login status, display settings (see Section 6)
• Performance data: connection speed, screen resolution to optimise your gaming experience

Every piece of data we collect has a clear and legitimate purpose. mio88 uses your personal data solely for the following purposes:

• Account Management — registration, identity verification, secure login, and profile updates
• Financial processing — verifying and processing deposits via DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, Maybank2u (FPX) and CIMB Clicks (FPX), as well as withdrawal of winnings
• Fraud Prevention — identifying and blocking suspicious activity, multiple accounts, and bonus abuse
• Legal compliance — fulfilling AML (Anti-Money Laundering), KYC, and reporting obligations required under Malaysian law
• Customer support — processing your enquiries, complaints, and requests for assistance
• Platform improvements — analysing usage patterns to improve mio88's performance and user experience
• Important communications — sending account-related notices, security updates, and policy changes that affect you
• Marketing (with consent only) — sending mio88 promotional information and offers only if you have given explicit consent

Mio88 does not sell, rent, or disclose your personal data to third parties for marketing purposes. However, in the course of our daily operations, there are limited situations where your data may be shared with necessary parties:

• Approved service providers — such as payment gateway providers (DuitNow, FPX, Malaysian e-wallets), gaming software providers, and cloud infrastructure service providers that have signed strict data protection agreements with mio88
• Malaysian legal authorities — when required by court order, law enforcement request, or legitimate AML compliance obligations
• Fraud investigators — an independent body involved in financial fraud prevention and player protection
• Business merger or acquisition — in the rare event that mio88 is involved in a corporate transaction, data transfers are subject to strict confidentiality agreements

All third parties that receive your data are contractually bound to protect it and use it solely for purposes authorised by mio88. We conduct regular reviews of the privacy practices of all our partners.

Mio88 invests seriously in security infrastructure to ensure your personal data is always protected. The technical and organisational measures we employ include:

• Data encryption in transit: SSL/TLS 256-bit encryption for all communications between clients and servers
• Data encryption at rest: sensitive data is stored in encrypted form using AES-256 algorithm
• Tiered access controls: only mio88 staff who require data access for specific duties are permitted to do so, and all access is logged
• Regular penetration testing: independent security experts conduct testing to identify and patch system vulnerabilities before they can be exploited
• 24/7 Monitoring: an active intrusion detection system monitors mio88's infrastructure around the clock
• Two-factor authentication (2FA): available to all accounts and strongly recommended for added security

Mio88 uses cookies and similar tracking technologies to enhance your gaming experience and ensure session security. Below are the types of cookies we use:

You can manage your cookie preferences through your web browser settings. However, blocking certain cookies may affect the functionality of some areas of the mio88 platform, including the login process and session security.

As a mio88 player residing in Malaysia, you have the following rights under the Personal Data Protection Act 2010:

Parts of mio88's technical infrastructure may be located outside Malaysia, including cloud servers operated by approved service providers. In all such data transfers, mio88 ensures:

• The recipient country or entity maintains a level of data protection equal to or higher than Malaysia's standards
• Legally binding data transfer agreements have been signed between mio88 and the relevant service providers
• Data transferred is kept to a minimum — only what is necessary to deliver the relevant service
• All data transfers are audited regularly to ensure ongoing compliance

The primary servers storing Malaysian player data are hosted in ISO 27001-certified data centres within the Asian region, adhering to strict data protection standards.

Mio88 services are strictly limited to individuals aged 18 and above. mio88 does not knowingly collect or process personal data of individuals under the age of 18.

Should we discover that personal data of a minor has been collected without our knowledge, the account in question will be terminated immediately and all associated data will be promptly deleted. Parents or guardians who suspect that a child under their care has registered an account with mio88 are urged to contact us immediately at privacy@mio88.biz.

Mio88 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements in how we protect your data. All changes take effect as soon as they are published on this page.

For material changes — such as changes to how your data is used or shared — we will send a notice to your registered email or phone number at least 14 days before the changes take effect. Continued use of the mio88 platform after that date constitutes your acceptance of the updated policy.

The "Last Updated" date at the top of this page always reflects the current version of mio88's Privacy Policy in force.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how mio88 handles your personal data, please contact our Data Protection Officer through the following channels:

• Privacy Email: privacy@mio88.biz (response within 14 business days)
• General Support: support@mio88.biz or live chat at mio88.biz
• For urgent matters: Use the 24/7 live chat on the mio88 platform

For information about your rights under PDPA 2010 or to file an official complaint with the relevant authority, you may contact Department of Personal Data Protection Malaysia directly.